The bike came half assembled which was great! The colors are just like the pictures I love it!
Overall I really like the bike, assembly was straightforward and it’s a great price point for a basic bike to commute and get around the neighborhood. Only issue is the sizing — I am 5’3” and the small size bike is almost too big for me, hence the 4 stars
I was so excited when this bike came back into stock. I love the matte black minimal style so much. It arrived quickly and was very easy to assemble. I did have an expert take a quick look before riding just to be safe, but overall it was a completely painless process to get me out on the road!
My review isn’t about the bike but about the customer service. I called before my order was shipped, only the label was made. I asked if I could get the shipping address changed and I was told no, that I could only refund my purchase. Mind you, these bikes sold out in a day. Instead of telling me I could contact FedEx to reroute or trying to create a new label for me, the CSR just refunded me and sent me on my way. After searching the website, it says that if the order hasn’t shipped then it can be changed (apparently not). Now I’m back at square one waiting for the bike to restock. For how much much I was going to spend you’d think they’d work a little harder to help.
Terrible experience, front to back. Would give 0 stars if I could. Had to wait a long time on backorder, all to get a poor build and worse customer experience. Also, it should be noted, I tried this review 5 times! Still has not posted. They are suppressing bad reviews to artificially inflate their customer satisfaction scoring... Dishonesty seems to be a business model, I guess. Initially, the bike was just OK. Nice price, but it shifted like a rusted jalopy. It's fine, get what you pay for I guess. First issue, bike does not work well with the Rover bike trailer they sell. The coupler and fender mount to the same point, but not together. So you have to mount the fender only in 3 spots, so it rattles and rubs... Super frustrating. And as will be a theme here, they don't sell a way to fix this. Also, if you have two bikes, you know for mom and dad, they only give you one coupler and don't sell duplicates. So tough. The kicker was that about 2 months in, my back wheel assembly was stolen. So, we contacted them hoping they had the right parts so I didn't have to go searching for them. Again, they don't sell the parts. Keelin, the customer service tech, was super unhelpful. He assumed I was asking to cover it under warranty (I never mentioned a warranty), and was generally not useful in fixing the issue. I even searched all over their website to even get the specs so I could go online to buy the parts. Their FAQs sheet is useless. Their owner manuals don't contain the info. I needed to know the specs on the cassette, couldn't find it. All Keelin said was "we aren't a bike shop." This company pushes hard the image of city riding... What kind of city do you know that doesn't have a little theft, which is fine, don't mind buying replacement parts, but a good company would know that if they are marketing to city-dwellers, having extra parts for sale is an inevitable circumstance. Or at least not take so long to inform a customer what the direct part replacement would be. One interesting thing, they will give you a discount on a new bike if your WHOLE bike is stolen, says so on the FAQ sheet. Just a wheel assembly, go kick rocks. Trash company. Terrible terrible terrible, wish I had never spent the some $700 at this company. Will never do it again. Never again... buyer beware!