Is something wrong with your bike or order? Fill out our form here explaining what's going on. If you have any questions, you can call us at 213-744-1555 or email us at firstname.lastname@example.org.
As of 2/28/15
Our company has been manufacturing and selling bicycles online for over 5 years. We are committed to offering the highest quality and most affordable bicycles - and 5 star service.
Retrospec warrants the frame and fork of each new Retrospec brand bicycles to be free from defects in material and workmanship for a period of (1) one year from the date of purchase. All other original components and all Retrospec brand repair parts, replacement parts, and accessories are warranted to be free from defects in material or workmanship for a period of (60) sixty days from the original date of purchase. Labor, assembly, packing, shipping costs are not covered by warranty. Wear and tear parts like chains, bearings, wires, tubes, tires, paint/decals, crossed/stripped threads on cranks, pedals etc and broken derailleur hangers are not covered by warranty as these are user/maintenance issues. Cosmetic issues are not covered such as stains, scratches, chips, tears etc. Damages due to impact, accident, road/trail hazards are not covered. At our option, we may require the whole bicycle be submitted for warranty inspection.
Limited Remedy: Unless otherwise provided, the sole remedy under the above warranty or any implied warranty is limited to the replacement of defective parts with those of equal or greater value at the sole discretion of Retrospec Bicycles. You will be responsible for labor costs associated with warranty replacements. IN NO EVENT SHALL RETROSPEC BE RESPONSIBLE FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES, WHETHER BASED ON CONTRACT, WARRANTY, NEGLIGENCE, OR PRODUCT LIABILITY, OR ANY OTHER THEORY, INCLUDING, WITHOUT LIMITATION, PERSONAL INJURY DAMAGES, PROPERTY DAMAGE, OR ECONOMIC LOSSES.
Shipping Damage within 7 days of delivery, email@example.com. Please immediately inspect your purchase upon delivery. Shipping Damages noted after 7 days cannot be submitted for claim. Please retain all packaging and send photos if possible.
Please note that if you purchase a bicycle or any other product that is not sold buy us directly (i.e. used or second-hand on places like Amazon marketplace and Craigslist), they are not covered under the manufacturer's warranty. We apologize for any inconvenience this may cause. That being said, though, we will try to help you out as best as we can.
Modifications to Bicycles
Your Retrospec bike and its components have been designed and tested to perform safely and correctly for their intended purposes. Retrospec does not recommend the replacement of original equipment parts with non-original aftermarket components.
Retrospec cannot guarantee the performance of non-original aftermarket products installed or modifications made to its bicycles, including aftermarket power sources such as, but not limited to, electric or gasoline motors, or that the bicycle will perform correctly when non-original equipment has been installed. Any such modifications can exceed the design limits of the bicycle and degrade its performance creating an unsafe condition for the user. The installation of non-original equipment parts may damage the frame and/or other components causing them to fail prematurely and/or catastrophically with the potential of causing serious injury to the rider including death.
Any modifications to your Retrospec products, including the replacement of parts or components with non-original equipment or the addition of aftermarket motors, will void the warranty.