What is your return policy?
Within 50 Days of Purchase
Returns are accepted for product credit if received at our warehouse within 50 days of the date of purchase. Returns are only accepted in retail condition in its original packaging.
After 50 Days
We cannot accept merchandise returns after the 50-day return window.
Conditions for Returns
Refunds cannot be granted for merchandise unsuitable for resale. Merchandise must come with its original packaging and will be subject to inspection. Merchandise that has been marked, damaged by the customer, or with crushed packaging cannot be accepted. Retrospec reserves the right to determine whether or not a product is appropriate for resale outside of the listed restrictions.
Order Discrepancy
Any product shortage must be reported within 48 hours from receipt of the order. Shortages must be documented on the Delivery Receipt.
Shipping Costs
Retrospec does not cover the cost of return shipping & handling. You are welcome to use your preferred carrier or method to return any purchase from us within the allowed time, or you can take advantage of our negotiated shipping rates by using a provided label. If you choose to use a provided label, the below amounts will be reduced from your refund. In addition to shipping costs, a restocking fee of 50% of the retail price will be applied to all items if used (determined upon inspection).
*Please note, return cost will be per item and not per package, on multiple item returns.
Tier |
Return Shipping & Handling |
Items |
Tier 1 |
$12 |
Drinkware, Bike Baskets, Bike Trailer Coupler Attachment, Bike Grips, Bike Saddles, Bike Pedals, Bike Locks, Helmets, Snow Goggles, Paddle board Leash, Knee and Elbow Pads & Wrist Guards set, Quip Cruiser Skateboard, Trekking Poles, Paddle board Fins, Resistance Bands |
Tier 2 |
$18 |
Skateboards, Scooters, Cricket Baby Walker, Exercise Ball Base, Steel Club Strength Training Weight, Yoga Mats, Yoga Bolsters, Meditation Cushions, Exercise Ball & Bases, Foam Rollers, Paddle board Rucksack, Weekender iSUP Floor Pump |
Tier 3 |
$25 |
Longboards, Snow Shoes, Balance Bikes, Steel Macebell Strength Training Weight, iSUP Electric Pump, iSUP Paddle |
Tier 4 |
$40 |
Kids' Bicycles, Bike Trailers, Car/Bike Racks, Bike Rack Top Tube Adapter, Wheelsets, Leap Plyo Boxes |
Tier 5 |
$55 |
Single Person Paddle boards, Power Tower, Electric Longboards |
Tier 6 |
$70 |
Adult Bikes, Multi-Person Paddle boards, Inflatable Platforms, Inflatable Kayaks, Car/EBike Racks |
Tier 7 |
$150 |
Electric Bikes |