If your bike was assembled by a professional bike mechanic, then the bike frame and fork are under warranty for life so long as you're able to provide a receipt of the build.

In all other cases, original Retrospec repair and replacement parts, and accessories are protected under warranty for thirty days after purchase.

You can see the full warranty policy below:

Retrospec has been manufacturing and selling bicycles online for over a decade. We are committed to offering the highest quality and most affordable bicycles and exceptional service.

Do you have a warranty issue? If you have any questions, you can call us at 888-488-2369
 or contact us here.

If you bought your bike after February 28th, 2015:
Retrospec warrants the frame and fork of each new Retrospec brand bicycle (this includes retired sister brand Critical Cycles) to be free from defects in material and workmanship for as long as owned by the original purchaser with proof of professional build.

DISCLAIMER: The frame and fork are ONLY guaranteed for as long as owned by the original purchaser provided the customer takes it to a professional bike mechanic to be assembled. The receipt of the build must be uploaded and registered here.

All other original components including Retrospec brand repair parts, replacement parts, and accessories are warranted to be free from defects in material or workmanship for a period of (30) thirty days from the original date of purchase.

1. Labor, bike shop assembly, packing, shipping costs are NOT covered by warranty.
2. General wear and tear on parts including, but not limited to chains, bearings, wires, tubes, tires, paint/decals, crossed/stripped threads on cranks, pedals, broken derailleur hangers, etc. are NOT covered by warranty as these are user/maintenance issues.
3. Cosmetic issues including, but not limited to stains, scratches, chips, tears, etc. are NOT covered under warranty unless a result of a manufacturer defect.
4. Damages due to impact, accident, road/trail hazards, and otherwise are NOT covered. 
5. Bikes subject to misuse, abuse, or failure to observe care instructions are NOT covered.
6. Bikes purchased from unauthorized dealers are NOT covered.
7. Bikes subjected to unauthorized modification or alteration are NOT covered. 

Retrospec reserves the right to require a bicycle in its entirety be submitted for warranty inspection.

If there is shipping damage within 7 days of delivery, please fill out the contact form here. Please immediately inspect your purchase upon delivery. Shipping damages noted after 7 days cannot be submitted for claim. Please retain all packaging and send photos if possible.

Modifications to Bicycles

Your Retrospec bicycle and its components have been designed and tested to perform safely and correctly for their intended purpose. Retrospec does not recommend the replacement of original equipment parts with non-original aftermarket components.

Retrospec cannot guarantee the performance of non-original aftermarket products installed or modifications made to its bicycles, including aftermarket power sources including, but not limited to, electric or gasoline motors, or that the bicycle will perform correctly when non-original equipment has been installed. Any such modifications can exceed the design limits of the bicycle and degrade its performance creating an unsafe condition for the user. The installation of non-original equipment parts may damage the frame and/or other components causing them to fail prematurely and/or catastrophically with the potential of causing serious injury to the rider including death.

ANY MODIFICATIONS MADE TO YOUR RETROSPEC BICYCLE INCLUDING, BUT NOT LIMITED TO, THE REPLACEMENT OF PARTS OR COMPONENTS WITH NON-ORIGINAL EQUIPMENT OR THE ADDITION OF AFTERMARKET MOTORS VOIDS THE WARRANTY.

WARRANTY LIMITATIONS SUBJECT TO CONSUMER LAW

TO THE EXTENT PERMITTED BY LAW, THIS WARRANTY AND THE REMEDIES SET FORTH ARE EXCLUSIVE AND IN LIEU OF ALL OTHER WARRANTIES, REMEDIES AND CONDITIONS, WHETHER ORAL, WRITTEN, STATUTORY, EXPRESS OR IMPLIED. RETROSPEC DISCLAIMS ALL STATUTORY AND IMPLIED WARRANTIES, INCLUDING WITHOUT LIMITATION, WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE AND WARRANTIES AGAINST HIDDEN OR LATENT DEFECTS, TO THE EXTENT PERMITTED BY LAW. IN SO FAR AS SUCH WARRANTIES CANNOT BE DISCLAIMED, RETROSPEC LIMITS THE DURATION AND REMEDIES OF SUCH WARRANTIES TO THE DURATION OF THIS EXPRESS WARRANTY AND, AT RETROSPEC’S OPTION, THE REPAIR OR REPLACEMENT SERVICES DESCRIBED BELOW. SOME STATES (COUNTRIES AND PROVINCES) DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY (OR CONDITION) MAY LAST, SO THE LIMITATION DESCRIBED ABOVE MAY NOT APPLY TO YOU.

LIMITATION OF LIABILITY

EXCEPT AS PROVIDED IN THIS WARRANTY AND TO THE MAXIMUM EXTENT PERMITTED BY LAW, RETROSPEC IS NOT RESPONSIBLE FOR DIRECT, SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES RESULTING FROM ANY BREACH OF WARRANTY OR CONDITION, OR UNDER ANY OTHER LEGAL THEORY, INCLUDING BUT NOT LIMITED TO LOSS OF USE; LOSS OF REVENUE; LOSS OF ACTUAL OR ANTICIPATED PROFITS (INCLUDING LOSS OF PROFITS ON CONTRACTS); LOSS OF THE USE OF MONEY; LOSS OF ANTICIPATED SAVINGS; LOSS OF BUSINESS; LOSS OF OPPORTUNITY; LOSS OF GOODWILL; LOSS OF REPUTATION; LOSS OF, DAMAGE TO, OR ANY INDIRECT OR CONSEQUENTIAL LOSS OR DAMAGE HOWSOEVER CAUSED INCLUDING THE REPLACEMENT OF EQUIPMENT AND PROPERTY.

THE FOREGOING LIMITATION SHALL NOT APPLY TO DEATH OR PERSONAL INJURY CLAIMS, OR ANY STATUTORY LIABILITY FOR INTENTIONAL AND GROSS NEGLIGENT ACTS AND/OR OMISSIONS. 

SOME STATES (COUNTRIES AND PROVINCES) DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU.

What to Do If You Are Not Satisfied With Service

If you feel Retrospec has not met its obligations under this warranty, you may attempt to resolve the issue informally with Retrospec. If you are unable to resolve the issue informally and wish to file a formal claim against Retrospec, and if you are a resident of the United States, you must submit your claim to binding arbitration according to the procedures described below, unless an exception applies. Submitting a claim to binding arbitration means that you do not have the right to have your claim heard by a judge or jury, either individually or a part of a class of consumers. Instead your claim will be heard by a neutral arbitrator.

Binding Arbitration Agreement; Class Action Waiver (U.S. Residents Only)

TO THE GREATEST EXTENT PERMITTED BY APPLICABLE LAW, UNLESS YOU HAVE BROUGHT AN ELIGIBLE INDIVIDUAL CLAIM IN SMALL CLAIMS COURT OR HAVE OPTED OUT AS DESCRIBED BELOW, ANY CONTROVERSY OR CLAIM RELATING IN ANY WAY TO YOUR RETROSPEC BIKE, INCLUDING ANY CONTROVERSY OR CLAIM ARISING OUT OF OR RELATING TO THIS WARRANTY, A BREACH OF THIS WARRANTY, OR THE RETROSPEC BIKE’S SALE, CONDITION OR PERFORMANCE, WILL BE SETTLED BY BINDING ARBITRATION ADMINISTERED BY THE AMERICAN ARBITRATION ASSOCIATION AND CONDUCTED BY A SINGLE ARBITRATOR APPOINTED BY THE AMERICAN ARBITRATION ASSOCIATION, IN ACCORDANCE WITH ITS COMMERCIAL ARBITRATION RULES AND ITS SUPPLEMENTARY PROCEDURES FOR CONSUMER-RELATED DISPUTES. You may learn more about the American Arbitration Association and its rules for arbitration by visiting www.adr.org or by calling 800-778-7879. Since this warranty concerns a transaction in interstate or international commerce, the Federal Arbitration Act will apply. To the greatest extent permitted by applicable law, the filing fees to begin and carry out arbitration will be shared between you and Retrospec, but in no event will your fees ever exceed the amount allowable by the American Arbitration Association, at which point Retrospec will cover all additional administrative fees and expenses. 

The dispute will be governed by the laws of the state or territory in which you resided at the time of your purchase if in the United States. The place of arbitration will be Riverside County, California, or your county of residence if in the United States The arbitrator will have no authority to award punitive or other damages not measured by the prevailing party’s actual damages, except as may be required by statute. The arbitrator will not award consequential damages, and any award will be limited to monetary damages and will include no equitable relief, injunction, or direction to any party other than the direction to pay a monetary amount. Judgment on the award rendered by the arbitrator will be binding and final, except for any right of appeal provided by the Federal Arbitration Act, and may be entered in any court having jurisdiction. Except as may be required by law, neither you nor Retrospec nor an arbitrator may disclose the existence, content, or results of any arbitration under this warranty without the prior written consent of you and Retrospec.

TO THE GREATEST EXTENT PERMITTED BY APPLICABLE LAW, ANY DISPUTE, WHETHER IN ARBITRATION, IN COURT, OR OTHERWISE, WILL BE CONDUCTED SOLELY ON AN INDIVIDUAL BASIS. RETROSPEC AND YOU AGREE THAT NO PARTY WILL HAVE THE RIGHT OR AUTHORITY FOR ANY DISPUTE TO BE ARBITRATED AS A CLASS ACTION, A PRIVATE ATTORNEY GENERAL ACTION, OR IN ANY OTHER PROCEEDING IN WHICH EITHER PARTY ACTS OR PROPOSES TO ACT IN A REPRESENTATIVE CAPACITY. NO ARBITRATION OR PROCEEDING WILL BE JOINED, CONSOLIDATED, OR COMBINED WITH ANOTHER ARBITRATION OR PROCEEDING WITHOUT THE PRIOR WRITTEN CONSENT OF ALL PARTIES TO ANY SUCH ARBITRATION OR PROCEEDING.

Exceptions to Binding Arbitration Agreement and Class Action Waiver

IF YOU DO NOT WISH TO BE BOUND BY THE BINDING ARBITRATION AGREEMENT AND CLASS ACTION WAIVER, THEN: (1) you must notify Retrospec in writing within sixty (60) days of the date that you purchased the bike; (2) your written notification must be mailed to Retrospec at 380 W Markham St., Perris, CA 92571; and (3) your written notification must include (a) your name, (b) your address, (c) the date you purchased the product, (d) a copy of your proof of purchase, and (e) a clear statement that you wish to opt out of the binding arbitration agreement and class action waiver. 

No employee or agent of Retrospec may modify this warranty. If any term of this warranty, other than the class action waiver, is found to be unenforceable, that term will be severed from this warranty and all other terms will remain in effect. If the class action waiver is found to be unenforceable, then the entire section titled “Binding Arbitration Agreement; Class Action Waiver [U.S. Residents Only]” will not apply. This warranty applies to the maximum extent not prohibited by law.