Hi Syd,
Thank you for your feedback, and we're glad to hear you loved the design! We're sorry to hear the bag didn’t meet your expectations for durability. Please note that this item is handcrafted from natural cane, which is known for its beauty and lightweight structure but has a limited weight capacity. As stated on the product page, this bag is best suited for lighter essentials (up to 5lbs) and not intended to carry heavy items like groceries or a fully loaded work bag.
We appreciate your comments and will continue working to make product details as clear as possible for our customers. If you have any further concerns, feel free to reach out to our support team—we’re happy to help!