Bike Warranty


Retrospec has been manufacturing and selling bicycles online for over a decade. We are committed to offering the highest quality and most affordable bicycles and exceptional service.

Do you have a warranty issue? Fill out our Warranty Form explaining what's going on. If you have any questions, you can call us at (213) 744-1555 or email us at team@retrospec.com.

If you bought your bike after February 28th, 2015:
Retrospec warrants the frame and fork of each new Retrospec brand bicycle (this includes retired sister brand Critical Cycles) to be free from defects in material and workmanship for life with proof of professional build.

DISCLAIMER: The frame and fork are ONLY guaranteed for life provided the customer takes it to a professional bike mechanic to be assembled. The receipt of the build must be uploaded and registered here.

All other original components including Retrospec brand repair parts, replacement parts, and accessories are warranted to be free from defects in material or workmanship for a period of (30) thirty days from the original date of purchase.

  1. Labor, assembly, packing, shipping costs are NOT covered by warranty.
  2. General wear and tear on parts including, but not limited to chains, bearings, wires, tubes, tires, paint/decals, crossed/stripped threads on cranks, pedals, broken derailleur hangers, etc. are NOT covered by warranty as these are user/maintenance issues.
  3. Cosmetic issues including, but not limited to stains, scratches, chips, tears, etc. are NOT covered under warranty unless a result of a manufacturer defect or damaged
  4. Damages due to impact, accident, road/trail hazards, and otherwise are NOT covered. 
Retrospec reserves the right to require a bicycle in its entirety be submitted for warranty inspection.

Limited Remedy: Unless otherwise provided, the sole remedy under the above warranty or any implied warranty is limited to the replacement of defective parts with those of equal or greater value at the sole discretion of Retrospec. You will be responsible for labor costs associated with warranty replacements. IN NO EVENT SHALL Retrospec BE RESPONSIBLE FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES, WHETHER BASED ON CONTRACT, WARRANTY, NEGLIGENCE, OR PRODUCT LIABILITY, OR ANY OTHER THEORY, INCLUDING, WITHOUT LIMITATION, PERSONAL INJURY DAMAGES, PROPERTY DAMAGE, OR ECONOMIC LOSSES.

Shipping Damage within 7 days of delivery, email team@retrospec.com. Please immediately inspect your purchase upon delivery. Shipping Damages noted after 7 days cannot be submitted for claim. Please retain all packaging and send photos if possible.

  1. Labor, assembly, packing, shipping costs are NOT covered by warranty.
  2. General wear and tear on parts including, but not limited to chains, bearings, wires, tubes, tires, paint/decals, crossed/stripped threads on cranks, pedals, broken derailleur hangers, etc. are NOT covered by warranty as these are user/maintenance issues.
  3. Cosmetic issues including, but not limited to stains, scratches, chips, tears, etc. are NOT covered under warranty unless a result of a manufacturer defect or damaged
  4. Damages due to impact, accident, road/trail hazards, and otherwise are NOT covered. 

Retrospec reserves the right to require a bicycle in its entirety be submitted for warranty inspection.

Modifications to Bicycles

Your Retrospec bicycle and its components have been designed and tested to perform safely and correctly for their intended purpose. Retrospec does not recommend the replacement of original equipment parts with non-original aftermarket components.

Retrospec cannot guarantee the performance of non-original aftermarket products installed or modifications made to its bicycles, including aftermarket power sources including, but not limited to, electric or gasoline motors, or that the bicycle will perform correctly when non-original equipment has been installed. Any such modifications can exceed the design limits of the bicycle and degrade its performance creating an unsafe condition for the user. The installation of non-original equipment parts may damage the frame and/or other components causing them to fail prematurely and/or catastrophically with the potential of causing serious injury to the rider including death.

ANY MODIFICATIONS MADE TO YOUR RETROSPEC BICYCLE INCLUDING, BUT NOT LIMITED TO, THE REPLACEMENT OF PARTS OR COMPONENTS WITH NON-ORIGINAL EQUIPMENT OR THE ADDITION OF AFTERMARKET MOTORS VOIDS THE WARRANTY.