I purchased a Lenox bike rack a couple of days ago. After installing it and putting it in my car I tested it out. Both my bikes where put on in a couple of minutes and both were very secure. The reason I gave 5 - stars was for the customer service. First of all the bike rack arrived one day earlier than expected. Secondly, I noticed that one of the square bushing was damaged. I immediately emailed Retrospec and they sent me an email back and asked for me to send them a picture of the parts. No more than 30 minutes later I received an email that the part was on the way. I would have paid double the cost up front if I had to if I knew these guys had this type of customer service!
Better quality than I expected. Thick wall steel construction and the powder coat finish looks great. It comes with all tools necessary to assemble except a 3/4 inch wrench to tighten it on the hitch. Just tighten the bolt to secure it soundly so it won’t rattle. If one does not have a 3/4 wrench to tighten the pin it will rattle but the pin is held securely with a clip.